AMS Support Inbox
Every production support ticket in one inbox — reference, module, P1 to P4 severity, status, and submitter. Response and resolution SLA clocks on each ticket, with breach warnings before the deadline, not after.
SLA-aware inboxWorkday AMS & Post-Go-Live
After go-live,
the work changes.
Provato stays.
When the SI rolls off, your internal team inherits the Workday instance they did not build. Provato becomes their institutional memory: support tickets triaged with sentiment, a health score for the instance, regression playbooks they can actually run, and a read on every Workday release before it lands.
100
Point health score for your instance, graded A to F, recalculated daily
5
Component scores behind every grade: P1/P2 load, SLA, volume, resolution, deflection
4
Sentiment signals read on every ticket, from routine to escalation risk
0
Workday releases that reach production without an impact read
The AMS Workspace
Everything your team needs
once the consultants
have gone home.
Post-go-live is where most tools go quiet and most knowledge walks out the door. Provato keeps the context, watches the instance, and tells your team what to look at next.
Instance Health Score
A single 0 to 100 score for your Workday instance, graded A to F, recalculated daily. Built from five components: P1/P2 open load, SLA performance, ticket volume trend, average resolution time, and knowledge-base deflection.
Daily, graded A to FMonthly Health Report
Score, grade, and a three-sentence executive summary in plain English. Tickets by tier, SLA breaches, component breakdowns, and concrete suggestions for the month ahead. The report your service review actually needs.
Exec summary, monthlySentiment & Escalation Radar
Provato reads the tone of every ticket — routine, concerned, frustrated, or escalation risk — and quotes the exact phrase that triggered the flag. Repeat-frustration patterns are surfaced by customer before they reach the steering committee.
AI-poweredRegression Playbooks
Step-by-step runbooks your internal team can follow to retest after a release, generated from the original test notes, test data, execution video transcripts, and the defects raised against each scenario. Bundled as a per-cycle PDF pack.
AI-poweredWorkday Release Impact
Every Workday release cross-referenced against your modules and in-scope scenarios, so you see exactly which scenarios to retest — grouped by breaking, major, minor, and deprecation. The release radar that feeds your regression cycle.
Per releaseRead the room before it escalates
The frustrated customer
tells you
long before they call.
Provato watches tone across every support ticket and surfaces the people who are quietly losing patience. You hear about it from the platform, not from the CFO.
ESCALATIONView →
“This is the third time I have raised this” — payroll ticket, two SLA breaches.
PATTERNView →
Acme Corp: 4 frustrated tickets from the same submitter in 30 days.
FRUSTRATEDView →
Absence accrual “still not right after you said it was fixed”.
SLAView →
P2 integration failure is 4 hours from resolution breach. Unassigned.
RELEASEView →
Workday 2026R2 touches 3 of your in-scope Absence scenarios. Retest before deploy.
HEALTHView →
Instance score dropped from B to C: resolution time up 40% this month.
“Your customer's internal team didn't build the system.
They still have to run it.”
AMS is the third phase of the same platform.
Provato Testing proves the build, Provato PMO runs the delivery, and AMS keeps the instance healthy long after go-live.
Workday AMS & Post-Go-Live
Go-live is the start,
not the end.
Stay sharp.
Book a 30-minute demo. We will show you what your Workday instance looks like when the support inbox, the health score, and the release radar are all in one place.
- Live walkthrough — AMS inbox, health score, sentiment radar
- 30 minutes, no PowerPoint, no sales theatre
- Tailored to your support model and SLA tiers
Book an AMS platform demo
No spam. No nurture sequences. Just a demo confirmation.